Full-Time (Average more than 30 hours weekly)
Company Vision & Values
Our team at St. Joe Hospitality is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.
Who Are We?
As Northwest Florida’s leading hospitality management company, St. Joe Hospitality oversees a premier collection of award-winning hotels and restaurants, recreational amenities, and one-of-a-kind resort offerings, including a private membership club. Spread along 26 miles of Scenic Highway 30A in South Walton and throughout Northwest Florida’s Emerald Coast, our collection showcases the very best of the region. With a promise to experience the very best in hospitality, our guests return to us year after year to relax, retreat and reconnect with their loved ones.
And much like our beautiful surroundings, life at St. Joe Hospitality moves with the seasons and the tides. Our team is like family, and we strive to create a work environment that’s welcoming, warm and successful. Nothing brings us greater joy than working together to create unforgettable memories for our guests every time they visit.
What Do We Expect?
We believe passion, perseverance and drive are nonnegotiable team traits. We seek people who embody our Vision and Values and are selflessly committed to the guest experience.
How Do We Invest in Our Teams?
At St. Joe Hospitality, we honor, cherish, cultivate and utilize the unique strengths of our team members, and we work hard to develop their diverse talents. Our leaders personify our Vision and Values and are committed to helping our associates grow, both professionally and personally. In doing so, we believe we not only build stronger people but also a stronger company and community. Our efforts include providing personal and professional growth through organized activities such as participation in our Community Involvement Committee (volunteerism opportunities at Habitat for Humanity and Weston Wood Ranch, to name a few). We also host a monthly company-wide Bookworms Book Club, regular workshops, classroom- and computer-based learning, and tuition reimbursement for relevant continued education and certifications. We actively and regularly identify new opportunities for team collaboration and connection.
What Will I Be Doing?
You will perform all of the front office operations of the spa. You are the welcoming voice and face for Spa Pearl. If you are great at the game of Tetris, you will love this job as you book treatments that fit in the available times and rooms for an intimate, luxury spa. You will provide accurate information on the spa treatments, products and resort services. As the Coordinator, you will be part of training new receptionists. Some other duties that you will have is monitor and maintain cleanliness of reception area, locker rooms, guest supplies and keep stock of the retail items reporting any shortages to the Spa Manager. You may conduct tours of the spa facility in the absence of a manager and will develop good guest relations in a short time and trying to resolve any issues that they might have. Assist the manager with other reports from the Spa Soft system.
What Experience is Needed to Be Successful?
We strongly prefer spa experience, or other experiences working in a scheduling capacity or face-to-face customer service. You must have at least one year of customer service experience, excellent communication skills are required (in-person, electronic, and telephone) and experience with computers (MS Office suite). If you have worked with Spa Soft, it is an added bonus.
What are the Physical Requirements of the Job?
As a Spa Coordinator, you would have to stand, bend and crouch to place merchandise in low places. This may also require reaching and pulling to obtain stock from storage cabinets. As guest service is a primary requirement, talking, hearing and visual is also required as well as optical abilities include close vision, color vision, depth perception and the ability to adjust focus.
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