• Hospitality IT Manager

    Job Locations US-FL-WaterSound
    Posted Date 1 week ago(11/7/2019 6:02 PM)
    Job ID
    # of Openings
    Location Name
    St. Joe Club & Resorts
    Information Technology
  • Pay Rate


    Position Status


    Position Type

    Full-Time (Average more than 30 hours weekly)

    Company Vision & Values

    Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.

    Who Are We?

    Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.

    What Do We Expect?

    Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.

    What Will I Be Doing?

    As the Hospitality IT Manager you will ensure that all technologies are proactively maintained and work in a reliable fashion 24/7 at all St. Joe Hospitality properties. As well as sustaining PCI and SOX compliance (assessment, remediation, implementation, management) through industry best practices, you will be responsible for aligning business objectives with team members, and management, while serving as a point of contact for escalated IT issues that may affect our company. Implementation and audit of security configurations, protocols, software patch releases and best practices are used throughout the company. Support internal (Corporate) and external (Property) customers in explaining highly technical information (to both technical and non-technical users), which may require high level of patience, tact and diplomacy to defuse dissatisfaction with their computer system, while instilling confidence in our infrastructure, processes and personnel. Able to work independently with minimal guidance as part of a team, maintain a clean appearance and professional demeanor, and perform all other job-related tasks as assigned. Ability to travel to hotel sites for long term projects (5%) and must be available to work nights, weekends and holidays.

    What Experience is Needed to Be Successful?

    To be successful in this position, you will need 3 to 5 years in progressive experience in IT, Project Management, Business Analysis or related field. Hotel experience is preferred *(Supporting computers in a networked environment, Windows Servers 7/10 and Server 2008,2012,2016, Cloud technology, Web applications & SaaS, E-mail systems, Anti-Virus, etc.). In addition, you will need knowledge in SAN and enterprise storage, VMware ESXi and virtualization concepts (virtualization experience in other platforms welcome), VoIP and Analog Voice communications systems. Also will need, Local Area Network (LAN) fundamentals, topologies and remote access troubleshooting experience. Knowledge of Network Interface (NIC) Cards, switches and cabling; fundamental operations of relevant software, hardware and other equipment in a networked environment. Knowledge of our commonly used software systems such as Microsoft Office 365 Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook, Visio and Project) is necessary. Must have excellent customer service/communication skills work with employees and guests of various social, cultural and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

    What are the Physical Requirements of the Job?

    Much of work will be done sitting at a station, keyboarding and responding to inquiries/tickets from properties. At times, you will need to bend, kneel, crouch and lift up to 50 lbs for installations.


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