Full-Time (Average more than 30 hours weekly)
Company Vision & Values
To build a team of servant-hearted leaders relentless in the pursuit of hospitality excellence. Our Values include: Passion, Graciousness, Integrity, Detail Oriented, Personal Responsibility, Success
Who Are We?
Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.
What Do We Expect?
Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence our future growth. Because we often spend more time at work than home with families, the workplace should be a place that is welcoming, productive, and enjoyable.
How Do We Invest in Our Teams?
At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and WestonWood Ranch). We also have a monthly meeting of the Bookworms book club, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.
What Will I Be Doing?
You are the face that every guest sees when first entering the hotel. You get to be the welcoming and friendly person to ensure guests have a smooth process of checking in and checking out of the resort, as well as helping answer questions and help to create the lifetime memories making it an amazing experience throughout their stay with us. You are also responsible for reporting room issues into the work order system and answering incoming calls from guests and other departments.
What Experience is Needed to Be Successful?
It is best to have a high school diploma or equivalent for this position as it requires computer skills, critical thinking and problem solving abilities. With the high amount of guest service, it is a requirement to have customer service experience requiring verbal and written communication skills.
What are the Physical Requirements of the Job?
Because this position is the representative of the hotel, you must be able to stand continually throughout shift; guide guests, and assist with luggage storage. You must be able to bend, kneel, crouch and sometimes reach overhead during your shift. Lifting or carrying heavy items is typically not required.
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