• Spa Receptionist

    Job Locations US-FL-Santa Rosa Beach
    Posted Date 4 weeks ago(9/28/2019 4:38 PM)
    Job ID
    2019-3470
    # of Openings
    1
    Location Name
    WaterColor Inn & Resort
    Category
    Spa/Fitness
  • Position Status

    Year-Round

    Position Type

    Full-Time (Average more than 30 hours weekly)

    Company Vision & Values

    Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.

    Who Are We?

    Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.

    What Do We Expect?

    Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.

    How Do We Invest in Our Teams?

    At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and Weston Wood Ranch). We also have a monthly meeting of the Bookworms book club, development workshops, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.

    What Will I Be Doing?

    The Spa is a place of relaxation and tranquility and you are the first contact for anyone calling or entering the spa. During your day, you will serve as a receptionist, scheduler, salesperson, attendant, and coordinator. You will check guests in upon arrival and out prior to departure. You will need to become knowledgeable and informed regarding spa, resort, and community programs and services. You will monitor and maintain cleanliness of reception area and locker room areas. You will schedule appointments, conduct tours of the spa and develop good guest relations and problem resolution skills. You will assist Director in keeping accurate records of guest services.

    What Experience is Needed to Be Successful?

    Must have MS Office product and data entry experience. Spa Soft experience a plus. Must be able to work weekends and holidays.Responsible for accurate scheduling of guest appointments. Receptionist is knowledgeable of spa services and staff abilities to best schedule the guests’ requested services. Greets and engages guests in a professional, yet welcoming manner. Use of proper phone etiquette in adherence with Forbes 4 Star Service standards. Accommodate special requests as staffing and facility is able. Assure a seamless and positive guest experience. Monitor and maintain the spa locker rooms, email account, and guest amenities. Monitor retail stock and guest amenity back stock and report low products to the Spa Director when noted. Excellent communication and organizational skills are required. Communicate any guest or staffing issues with the Spa Director, but be able to troubleshoot issues promptly and independently as the situation warrants. Must be able to adhere to departmental policies/service procedures/standards.

    What are the Physical Requirements of the Job?

    As a Spa Receptionist, you would have to stand, bend and crouch to place merchandise and stock linens. This may also require reaching and pulling to obtain stock from storage cabinets. As guest service is a primary requirement, talking, hearing and visual is also required as well as optical abilities include close vision, color vision, depth perception and the ability to adjust focus.

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