St. Joe Club & Resorts

  • Director of Lodging & Guest Experience

    Job Locations US-FL-Santa Rosa Beach
    Posted Date 2 weeks ago(8/9/2019 10:11 AM)
    Job ID
    # of Openings
    Location Name
    WaterColor Inn & Resort
  • Position Status


    Position Type

    Full-Time (Average more than 30 hours weekly)

    Company Vision & Values

    Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.

    Who Are We?

    Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.

    What Do We Expect?

    Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.

    How Do We Invest in Our Teams?

    At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and Weston Wood Ranch). We also have a monthly meeting of the Bookworms book club, development workshops, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.

    What Will I Be Doing?

    To direct, supervise and provide leadership for the Front Office, Housekeeping, Facility Dispatch, Spa, and Fitness efforts at WaterColor Inn, additionally the WaterSound Inn Lodging efforts, as well as the relationship with the WaterColor Private Residence Club efforts to achieve the highest levels of Guest Satisfaction, quality service, and compliance with St. Joe Club & Resorts policies and procedures while meeting/exceeding financial goals. This position is a property senior leadership role responsible for the long term and short term planning and day-to-day operations of the Inn and Guest Services. Project management of inn updates and renovations, 5 year planning and coordination will be required. The major areas of responsibility/ management include: The WaterSound Inn Lodging and Guest Service operations, as well as, The WaterColor Inn Operations: Front Desk, Housekeeping, Concierge, Bell stand, Spa, Housekeeping, Private Residence Club, and Fitness Center. Develops strategic planning processes for management of the PRC, WaterColor Inn, Guest Service Areas, and WaterSound Inn. Within these areas of responsibility, and others that may be assigned, develops, implements, and monitors budget, strategically develop avenues to maximize revenues, as well as liaison and develop relations with Sales, Marketing, HOA, and Owner Relations, and manages expenses within approved budget constraints.

    What Experience is Needed to Be Successful?

    To be successful in this position, you should have three to five years of lodging supervisory or management experience in a luxury resort environment (Forbes or AAA 4-diamond property) and must have computer skills with the Microsoft Office products (Word, Excel, Outlook) and past familiarity with PMS systems, and payroll/time clock systems. A four-year college degree in a hospitality related field is strongly preferred in addition to experience. You must have a proven experience in leadership and management skills with strong oral and written communication skills.

    What are the Physical Requirements of the Job?

    This position will spend much of the time standing, bending, keyboarding and will often need to walk, climb stair, lift/carry up to 25 lbs, driving company vehicles, kneel, crouch, reach/handle, and reach overhead. On some occasions, will need to work in the outdoors, sit for extended period of time and climb ladders.


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