• Guest Services Agent

    Job Locations US-FL-WaterSound
    Posted Date 3 months ago(7/29/2019 4:59 PM)
    Job ID
    # of Openings
    Location Name
    WaterSound Inn
  • Pay Rate


    Position Status


    Position Type

    Part-Time (Average less than 30 hours weekly)

    Company Vision & Values

    Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.

    Who Are We?

    Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.

    What Do We Expect?

    Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.

    How Do We Invest in Our Teams?

    At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and Weston Wood Ranch). We also have a monthly meeting of the Bookworms book club, development workshops, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.

    What Will I Be Doing?

    As a Guest Services agent, you are part of the team to ensure the overall guest experience and cleanliness of the WaterSound Inn. This Inn is an 11-room property so every team member is responsible for front office check-in/check-outs and room cleans. While performing the check-in/out, you will provide information and assistance to all guests and visitors and follow the company procedures. You may need to provide information to guest & visitors and/or coordinate guest requests for special arrangements or services. When VIP guests check in, you will need to provide additional one-on-one assistance to the guest.

    What Experience is Needed to Be Successful?

    To be successful in the position, you need to have at least one year experience in a customer service role. You also must be computer literate in Microsoft Office and general computer usage. Experience in a hotel or hospitality field is preferred.

    What are the Physical Requirements of the Job?

    You will spend much of your time standing, walking, climbing stairs, bending, kneeling, carrying up to 25 lbs, and keyboarding. On occasion, you will need to lift/carry up to 50 lbs., and overhead reaching. It is rare that you will need to climb ladders or sit during the shifts.


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