St. Joe Club & Resorts

  • Reservation Agent

    Job Locations US-FL-Watersound
    Posted Date 3 months ago(2/1/2019 1:25 PM)
    Job ID
    2019-3114
    # of Openings
    1
    Location Name
    Club & Resorts Corporate Office
    Category
    Reservations/Call Center
  • Pay Rate

    $13.00/hr + incentives (after training completion)

    Position Status

    Year-Round

    Position Type

    Full-Time (Average more than 30 hours weekly)

    Company Vision & Values

    Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.

    Who Are We?

    Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.

    What Do We Expect?

    Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.

    How Do We Invest in Our Teams?

    At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and Weston Wood Ranch). We also have a monthly meeting of the Bookworms book club, development workshops, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.

    What Will I Be Doing?

    As a Reservation Agent, you will provide prompt, courteous and efficient handling of all requests for guest reservations, changes, cancellations, and information about our properties. You are the representative of our company and prepare the guest for their stay with our locations. To be the best representative, we expect telephone calls are answered within 3 rings, using correct salutations and professional telephone etiquette. While conversing with our prospective guests, you will need to ascertain their needs through open ended questions, gathering all designated information to reserve accommodations and ensure any special requests are properly noted. You will process all reservation requests, changes, and cancellations received by phone, fax and email. This position is also a sales position where your goal is to maximize the opportunity for the guests and provide the best service to them through a review of their history. During your call, you may assist callers with dining, spa, and golf reservations as well as amenity orders. If their desired dates are not available, you will suggest alternate dates and/or locations. You will ensure accuracy on every reservation by verifying all reservation information with the guest, clearly relaying guarantee and cancellation policies, offering information on transportation to and from the airport, processing advance deposits, and providing confirmation or cancellation numbers. You may also be required to set up proper billing accounts (i.e. share-withs, room/tax/incidentals, tax exempt, direct/special billing).

    What Experience is Needed to Be Successful?

    To be successful, you must have computer experience, excellent communication skills and area knowledge. You must have at least one year of customer service experience with a high preference for a sales position. Hospitality and Property Management System experience preferred.

    What are the Physical Requirements of the Job?

    For this position you will sit for a large portion of your day as you accept phone calls. Frequently stands, walks, uses hands, talks or listens. Occasionally climb stairs, balances, stoops, kneels, crawls or crouches and lifts up to 25 pounds.

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