Full-Time (Average more than 30 hours weekly)
Company Vision & Values
Our vision at St Joe Club & Resorts is to build a team of servant-hearted leaders, relentless in the pursuit of hospitality excellence. We all have a passion for the industry. We provide genuine Southern hospitality with a positive attitude and a smile. We value integrity and uphold the standards and enrich every experience for our guests. It’s all in the details. We strive to do everything right the first time in making everything perfect for our guests.
Who Are We?
Life at St. Joe Club & Resorts moves to the cadence of seasons and tides. Our Clubs and Resorts are a home. It's a retreat for our members and guests and their loved ones to enjoy. There's never enough time to experience all that a St. Joe Clubs and Resorts has to offer. That's why we find them coming back, year after year, to reconnect and revive. This lifestyle, this revival, is made possible through the hard work and dedication of our Joe Associates. St. Joe Club & Resorts operates a portfolio of ultra-luxury and luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and award-winning golf courses in the Northwest Florida area.
What Do We Expect?
Passion, perseverance, and drive are important. We seek people who embody our Vision and Values. Our ability to put others above ourselves is a daily focus. Our leaders are the walking example of our vision and values to our associates and place heavy influence on our future growth. Because we often spend more time at work than home with our families, the workplace should be a place that is welcoming, productive, and enjoyable.Standards of Service: St. Joe Club & Resorts expects all associates to demonstrate professionalism on and off the job. Due to the number of VIP guests that utilize the club and resort properties, associates are not allowed to discuss their interactions or take pictures with these guests for personal or use on social media. The level of service expected is that of a five-star resort where at any time the associate is in uniform, they conduct themselves as if they were on the job. Under no circumstances should an associate behave in a negative or unprofessional manner while wearing any logoed item indicating a representation of St. Joe Club & Resorts. Training: While completing an internship at St. Joe Club & Resorts, if there is any additional internal training being conducted, the Intern will be provided the opportunity to attend. We feel it is important for the Interns to be included in as many aspects of the operations as possible and have interactions with as many departments as possible. Through the training opportunities, the intern will be able to gain additional perspective regarding the company direction and expectations. Appearance Standards: All employees of St. Joe Club & Resorts present a professional, neat appearance at all times. Company issued uniforms must be neat, cleaned and pressed if necessary. Makeup worn during shift must be neutral and discreet. Females are permitted to wear earrings for one piercing. Males are not permitted to wear any piercings. Piercings in locations other than the ear must be removed during shift hours. Tattoos should not be visible to guests during interactions by being covered with a sleeve or neutral covered bandage. Fingernails polish must be clear with no decorations. For positions that prepare foods, food regulations prevent wearing any polish on fingernails.
How Do We Invest in Our Teams?
At St Joe Club & Resorts we honor, cherish, cultivate, practice, and develop the unique talents and strengths of our team. We work hard to intentionally identify and develop the unique and diverse talents and strengths. When we engage in strengths development, we have the potential to create Strong people, a Strong company and a Strong community. Our efforts focus on providing personal and professional growth through activities such as Community Involvement (Habitat for Humanity projects and Weston Wood Ranch). We also have a monthly meeting of the Bookworms book club, development workshops, classroom and computer based learning, and potential tuition reimbursement for continued education and certifications in the field.
What Will I Be Doing?
As a Lodging intern, you will spend much of your time at your assigned property. Your internship will split between aspects of Housekeeping operations (Room Attendant, Turndown Attendant, Supervisor) and Front Office operations (Front Desk Agent, Bellperson, Concierge). With this internship, you will have the opportunity to attend staff management meetings, assist in leading daily standups, attend development workshops, participate in the Bookworms book club, Community Involvement activities, and be exposed to management-level responsibilities. Much of your exposure will greatly depend on your initiative, work attitude and overall service delivery.
What Experience is Needed to Be Successful?
We prefer Junior or Senior level students pursuing a degree program in Hospitality, Resort Management, Restaurant Management, Recreation, Sports Management, or related degree programs to our service offerings. Due to our operations happening 24/7, you must be flexible with your hours, willing work morning and evening shifts. It is mandatory that you are available to work weekends and holidays. It is ideal for you to have experience in customer service, and truly be passionate providing service from the heart, a commitment to servicing the team and quest in a leadership role that displays an optimistic attitude to doing whatever it takes to make our guest, members and staff happy.
What are the Physical Requirements of the Job?
In Lodging, you must be able to stand and/walk for an entire shift (typically 8 hours), must be able to bend and stoop to obtain items and clean, push and pull carts, and sometimes lift up to 25 lbs unless working in a Bellperson position where 50 lbs is necessary.
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