St. Joe Club & Resorts

  • Night Audit/Front Desk Agent

    Job Locations US-FL-Santa Rosa Beach
    Posted Date 2 weeks ago(11/1/2018 3:40 PM)
    Job ID
    # of Openings
    Location Name
    WaterColor Inn & Resort
  • Overview

    ****This is an overnight shift position****

    Wage Rate: $13.50/hr
    Position Type: Year Round
    Position Status:
    Full Time
    Night shift. Must be available to work weekends and holidays.


    **This position does include some security patrols within the property to ensure property is secure.**


    • Previous front desk experience is strongly preferred
    • Must be able to work independently and multi-task.
    • Strong computer skills.
    • Check-in/check-out guests courteously and efficiently; process all payments according to established requirements.
    • Provide information and assistance to all guests and visitors.
    • Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently.
    • Escorts VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities.
    • Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay.
    • Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls.
    • Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment.
    • Use equipment only as intended. Anticipate guests" needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain complete knowledge at all times of hotel features/services, rates, packages/promotions, and daily counts.
    • Obtain assigned bank and ensure accuracy of contracted monies.
    • Keep bank secure at all times.
    • Meet with Supervisor to review daily assignments and priorities.
    • Meet with departing Front Desk Agent to review business status and follow up items.
    • Access all functions of computer system. Set up work station with necessary supplies.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Promote positive guest relations to all individuals approaching the Front Desk.
    • Process all guest check-ins.
    • Assign guest room.


    • Must be a service minded individual with a positive attitude who truly enjoys helping others.
    • Must be quick on their feet and adept at handling stressful situations seamlessly.
    • Must be computer literate. Adept at handling stressful situations seamlessly.
    • Hospitality background preferred.
    • Knowledge of local area events and attractions preferred.
    • Must have a clean Motor Vehicle Record. Must be dependable and punctual at all times. Must have excellent verbal and written communication skills. Must be able to work at WaterColor and WaterSound resorts.


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