St. Joe Club & Resorts

  • Resort General Manager

    Job Locations US-FL-Watersound
    Posted Date 3 weeks ago(10/29/2018 1:23 PM)
    Job ID
    2018-2971
    # of Openings
    1
    Location Name
    Club & Resorts Corporate Office
    Category
    Lodging
  • Overview

    Company Overview: 

    St. Joe Club & Resorts operates luxury hotels, private clubs, marinas, restaurants, tennis and recreation operations, and golf courses in the Northwest Florida area. This Resorts General Manager will be responsible for the oversight of the WaterColor Inn, WaterColor Beach Club, and Camp WaterColor facilities. WaterColor Inn is a luxury 60-room boutique inn with meeting space, two hotel restaurants, spa and is part of the St. Joe portfolio which includes two 18-hole championship golf courses- Camp Creek designed by Tom Fazio and Shark’s Tooth designed by Greg Norman, one 6-hole golf course that also serves as a 9-hole FootGolf course and two marinas. Our leadership team operates on a Strength-based focus and we seek those who would put emphasis on the inherent talents of the teams, utilizing and leveraging them, rather than their weaknesses. The Resort General Manager will provide the leadership expertise that ensures effective and efficient operations, quality of services provided within the resort and the achievement of operational goals and objectives.

     

    Vision Statement:
    St. Joe Club & Resorts’ vision is to build a team of servant-hearted leaders relentless in the pursuit of hospitality excellence.
     
    Values:
    Passion, Graciousness, Integrity, Detail-Oriented, Personal Responsibility, Success.

    RESORT GENERAL MANAGER

    The Resort General Manager assumes all management responsibilities for superior service and experiences for guests and homeowners throughout the WaterColor Inn, WaterColor Beach Club, and Camp WaterColor.  Ensure service is delivered consistently while meeting the company standards; operational and capital budgets.  Provide support of the company initiatives for leadership and associate development focusing on the associates’ strengths.

    Responsibilities

    • Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
    • Oversee service and product quality in accordance with property image, ensuring efficient, top quality guest services and profitable operations.
    • Provides overall direction, coordination and leadership for all departments in the property
    • Direct liaison to community organizations, homeowners association, and Community Involvement Committee activities.
    • Responsible for providing support and development opportunities with leadership team of the resort. This may include direct feedback conversations and regular meetings to coach leaders to improve their leadership and management styles. 
    • Support company initiatives for guest and homeowner services, community involvement, and other practices by your presence and verbal support.  
    • Review operation reports with department heads and conduct regular meetings to correct operational issues. Identify and resolve operational issues; develop and implement alternative methods for work improvements.
    • Work in conjunction with Resort team to ensure positive and memorable guest experiences occur.
    • Accountable for the overall profitability of the resort.

    Qualifications

    • A Bachelors' Degree in Hospitality or Hotel Management with Seven (7) years minimum hotel experience with Five (5) years minimum at a top management level of the seven years experience, at least two (2) should be at a luxury property.
    • Must possess a complete knowledge of all front and back of house hotel areas as well as experience with beach club, recreation, fitness, and spa properties.
    • Additional experience in Sales and Marketing, Retail, Human Resources, Food and Beverage, and budget management strongly desired.
    • Is a passionate and highly motivated, detail-oriented professional who enjoys making each moment special and memorable for guests and homeowners.
    • Must possess effective problem-solving, effective verbal and written communication skills, while demonstrating respect and achieving respect of the staff and the Executive Staff team.

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