St. Joe Club & Resorts

  • Front Desk Agent

    Job Locations US-FL-Santa Rosa Beach
    Posted Date 4 weeks ago(9/26/2018 2:02 PM)
    Job ID
    # of Openings
    Location Name
    WaterColor Inn & Resort
  • Overview

    Wage Rate: $12.00/hr
    Position Type: __

    Position Status: __ Time
    Availability: __
    . Must be available to work weekends and holidays.


    Check-in/check-out guests courteously and efficiently; process all payments according to established requirements. Provide information and assistance to all guests and visitors. Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorts VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Deliver Forbes Standards of Service consistently and in a timely fashion. 


    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
    • Maintain complete knowledge at all times of hotel features/services, rates, packages/promotions, and daily counts.
    • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
    • Meet with Supervisor to review daily assignments and priorities.
    • Meet with departing Front Desk Agent to review business status and follow up items.
    • Access all functions of computer system.
    • Set up work station with necessary supplies.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Promote positive guest relations to all individuals approaching the Front Desk.
    • Process all guest check-ins. Assign guest room.


    This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.


    *Pre-employment background checks including drug screening will be conducted.*


    • Must be a service minded individual with a positive attitude who truly enjoys helping others.
    • Must be quick on their feet and adept at handling stressful situations seamlessly.
    • Must be computer literate.
    • Adept at handling stressful situations seamlessly.
    • Hospitality background is heavily preferred.
    • Knowledge of local area events and attractions preferred.
    • Must have a clean Motor Vehicle Record.
    • Must be dependable and punctual at all times.
    • Must have excellent verbal and written communication skills.
    • Must be able to work at WaterColor and WaterSound resorts.


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