St. Joe Club & Resorts

  • Spa Manager

    Job Locations US-FL-Rosemary Beach
    Posted Date 2 weeks ago(8/9/2018 12:38 PM)
    Job ID
    2018-2873
    # of Openings
    1
    Location Name
    The Pearl Hotel
    Category
    Spa/Fitness
  • Overview

    Salary Range:  $37,000-$40,000 (DOE)
    Position Type: Year Round
    Position Status: Exempt
    Availability: Open. Must be available to work weekends and holidays.

     

    Primary Responsibility

    Follow the St. Joe Club & Resort Standards to uphold the highest level of customer service, support the vision, and increase revenue in all areas of the spa. Required to supervise a team; must have the ability to deliver a consistent, superior quality product and service. Must display discipline with hard work, create a positive safe work environment that shows respect and courtesy to all employees and guests. Consistently exceed the expectations of St. Joe Club & Resorts as they apply to people, product and profit. To display an exceptional leadership role through passion and inspiration that will take the team to the next level of excellence.

    Responsibilities

    Guest Services

    • Be knowledgeable and informed regarding general spa and resort programs, services, and retail lines
    • Ensures exceptional service by anticipating guest needs
    • Ensures prompt conflict resolution regarding guest issues and concerns, researching situations and using judgment to resolve the issues
    • Maintains efficient staffing levels by monitoring occupancy levels and preparing weekly work schedules
    • Conduct tours of the spa facility
    • Serve as role model for proper guest interaction
    • Perform the functions of Spa receptionist when needed Cleanliness/Safety
    • Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order
    • Monitor and ensure cleanliness of reception area and treatment rooms
    • Stock guest supplies and amenities
    • Maintains a safe, clean and comfortable working environment by complying with company policies and laws governing salons and establishments, reporting all health and safety hazards promptly

    Operations

    • Monitor facial, massage, nail room supplies, retail inventory and order accordingly
    • Ensures appropriate staffing levels by communicating any upcoming events and any staffing issues
    • Maintains an open line of communication by planning department meetings, attending other meetings with managers and relaying to staff any new information.
    • Input of payroll, making corrections to time entries and adding PTO time for hourly associates.
    • Participate in developing service protocol and pricing
    • Maintains department budget by monitoring payroll, supplies, and capital expenditures
    • Coordinate with Sales and Marketing Department in developing promotions and marketing strategy Employee/Technician Development
    • Facilitates the development of spa employees such as front desk and therapists, including massage techs, nail techs, and estheticians through hiring, training, coaching, correcting, scheduling, supporting and evaluating the work of all staff.
    • Prepare and administer coaching and disciplinary action sessions.
    • Maintain an up to date version of the Spa SOP Manual and ensure compliance; updating as needed.
    • Maintain professional relationships with suppliers, providers and management.
    • Ensure stock and cash items are kept secured to minimize/eliminate losses.
    • Implement a clearly established opening and closing procedure.
    • Completes monthly Spa inventory.
    • Assist with other duties as assigned by the SJCR Spa Director or the Hotel Manager.

    Qualifications

    Qualifications

    • High School diploma
    • Experience in a luxury hospitality setting or in a Spa environment is heavily preferred. 
    • Experience managing a multi-technician environment is heavily preferred.
    • Two years supervisory or management experience
    • Strong administrative and management skills, including experience in operating budgets
    • Excellent organizational skills and attention to detail
    • Experience in Microsoft Office programs Word, Excel, and Outlook
    • Courteous manner with strong team building skills
    • Detail oriented, self-disciplined with a desire to create excellent service on a consistent basis
    • Flexible hours required. May be required to work some weekends and most holidays
    • Displays a positive attitude, doing whatever it takes to accommodate guests and members
    • A leadership role that supports staff morale and interaction.

    Physical Requirements

    Frequent: Standing, Lift/Carry up to 25 lbs., Keyboarding

    Occasional: Sitting, Walking, Climbing Stairs, Bending, Kneel, crouch, crawl

    Seldom: Lift/Carry up to 50 lbs., Driving, Noise, Outdoor Environment/Heat Exposure, Reach/Handle, Climbing, Overhead Reach

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