Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions.
Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identify ways of improving the efficiency and effectiveness of our service to guests.
Work closely with Housekeeping Supervisor with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories,
Monitor Housekeeping inventories to ensure adequate levels are maintained.
Conduct inspections of guest rooms and provide feedback to room attendants.
Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
Lead the housekeeping team to maintaining company standards of cleanliness and a consistent guestroom/guest experience.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators, Spa, and common areas.
Schedule cleaning for periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedule cleaning of all meeting rooms after a completed function.
Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
Prepare room assignment for the attendants. Distribute room assignments and keys.
Check floors periodically, update the current room status, and identify opportunities for House person service.
Check hotel's computer for information concerning room status and enter updated room status.
Orient and familiarize new personnel with hotel facilities and operating hours.
Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
Submits requests for repair of cleaning equipment.
Additional duties as necessary and assigned.