Anticipating the guests" needs, responding promptly and acknowledging all guests, whatever time of day.
Maintaining positive guest relations at all times.
Be familiar with all club services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest and member complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections.
Maintain complete knowledge of all menu items.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of P.O.S. and manual systems.
Complete opening side duties as assigned: a) Check quality and amount of all stock and supplies using checklist. b) Fold napkins. c) Stocking of all necessary supplies. d) Set up all condiments and beverages (non-alcoholic). e) Check cleanliness and condition of assigned station f) Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables. g) Review daily specials and maintain awareness of 86'd items throughout the shift.
When assigned, take guests' and members' food and beverage orders, utilizing suggestive selling techniques.
Reiterate guests' and members' orders.
Input order into system and ensure transmission of food orders is verified by Kitchen when assigned to do so.
Legibly document orders when system is down and distribute food orders to Kitchen.
Retrieve all alcoholic beverage items from bar and serve to guest. Open and serve wine/champagne bottles in accordance with departmental standards.
Make all varieties of coffee in accordance with the departmental standards. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
Guide the activities of the assigned server assts to ensure optimum service to guests. Clear each course.
Remove soiled wares from tables as assigned and transport to dishwashing area. Properly crumb tables after the entree course is removed.
When assigned, total all charges and present guest checks; Adhere to payment, cash handling and credit policies/procedures.
Extend appreciation for guests' patronage and invite them back.
Clean and reset tables immediately after guest departs.
Collect and report tips at the end of the assigned shift.
Complete closing side duties