Wage Rate: $14.00-$16.00/hour DOE Position Type: Year Roung Position Status: Full Time Availability: Day Shift. Weekends will be required.
Answers telephones within 3 rings using correct greeting and telephone etiquette.
Directs the caller to the appropriate associate. Qualify as existing Members, Prospective Members, and Resort Guests.
Distribute all prospective Membership leads to the appropriate Membership manager
Greet and qualify all visitors to the Membership office
Have full knowledge and understanding of Membership offerings and policies; possess the ability to explain such to current and prospective members
Have full knowledge of Resort Amenity offerings and policies; possess ability to explain to guests
Assist with the on-boarding of new members to include Membership documentation, scheduling of club tours and new member orientations
Follow up with new members within a specific timeframe to see if they have any questions. Included in this follow up should be a more in depth conversation about the guest policies and the appropriate forms that need to be filled out, assisting them with the forms if they are not able to complete on their own.
Maintain and distribute the current membership list on a monthly basis
Distribute the list of resigned Members on a monthly basis
Ensure that all deadlines for membership information and data are met
Print and distribute membership cards
Coordinate the pick-up and delivery of mail services (FedEx, UPS, etc.)
Assist in the ordering, receiving, stocking and distribution of office supplies.
Assist with clerical duties such as photocopying, faxing, filing and collating.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate member/guest needs, respond promptly and acknowledge all member/guest, however busy and whatever time of day.
Maintain positive member/guest relations at all times.